Many restoration companies are dedicated to helping insurance agents who have water damage claims. Many are capable of handling any type of water loss, big or small any time of the day or night. Techs are on call 7 days a week and 24 hours a day including holidays. There are many variables involved in deciding the appropriate restoration steps when it comes to water damage and you need to find a company that is highly trained and ready to take on any claim.
It is important to begin the loss mitigation process whether a claim is insured or not. It is not recommended to put off any type of mitigation for water damages. The faster a claim is handled the better the chances are of restoring the structure and contents in the most cost effective way.
Loss mitigation is defined as "reasonable and prudent measures designed to preserve, protect and secure property from any further damage."
There are three categories of water loss and they are as follows:
- Category 1 Water is clean at the releasing area and does not give hazard if consumed by humans. This type of water loss may become progressively contaminated as it mixes with soils on or within floor coverings or structures. Time and temperatures that cause the growth and amplification of microorganisms in the water can cause this category to upgrade.
- Category 2 Water is when it begins with some type of contamination and could case someone to get sick or be in discomfort. With time and temperature this can also become contaminated.
- Category 3 Water is highly contaminated water that can cause death or serious illness if consumed by humans or animals. One example of this would be sewage or even rising flood waters from nearby rivers and streams.
It is important to know the categories of water loss and be able to determine them with inspection. It is going to depend on the company you choose and their quick response time to get the category under control so that further contamination is not fast approaching. To get the situation under control, look for a company who is prepared to help with any claim so that the job can be done right and back to pre-loss condition. A good call would be one to a company familiar and trainied, as they care about not only the customer but helping the agent get the claim under control and ready to be restored.