When homeowners are navigating the unfortunate circumstance of major water damage in their home, it is critical that they choose a qualified and competent water restoration contractor. After all, this is their home and most likely the most valuable asset that they own, so it is a must to make sure that the water damage company that they choose is capable, reputable and trustworthy. In many cases, emergency water mitigation service involves a high level of specialized knowledge and scientific methodology. Water damage occurs fairly simply; various structural materials and personal property become saturated by water. However, the cleanup and dry down process can be quite complex depending on a multitude of variables that make up each unique flood emergency equation. Now, let's go through some important questions that you should ask any water restoration contractor you are thinking of hiring when flood damage befalls your home:
Does your company hold water mitigation certification with the IICRC (Institute of Inspection, Cleaning and Restoration Certification)?
The IICRC is the training and certification agency that is the foremost authority for the water restoration industry's best practices and guidelines. If the flood services contractor you are talking to doesn't have IICRC certification then there is a very high probability that they are not going to properly clean up and dry down your home, and it will only be a matter of time until you have an even bigger mold/microbial problem on your hands. Properly trained technicians will know how to thoroughly dry all affected structural materials, which will eliminate the chance of unwanted microbial growth.
Do you have a state general contractor's license?
This is a question that applies only to water restoration companies that not only carry out the water mitigation (cleanup, extraction, demo, drying, sanitizing) but also the re-construction (all repairs to deliver pre-loss conditions). If your contractor is only providing the mitigation, then they don't need a GC (general contractors license), but if any repairs are going to be made, then yes, they need it.
Do you have de-humidifiers as well as air movers (fans)?
Although not every single flood damage restoration job requires de-humidifiers, it is only a fraction of them that are small enough in scope that doesn't need them. Furthermore, if the company trying to earn your business doesn't own any de-humidifiers then that would indicate that they are most likely not a serious or fully qualified water restoration company. Ultimately, the answer to this one should be yes if you are dealing with a reputable restoration contractor.
Do you bill me or my insurance company?
As long as your water loss claim has been approved by your insurance carrier, then any legitimate and certified water restoration contractor should send the final bill to your insurer using Xactimate. Sometimes you may have to settle the deductible with your contractor, but all other billing should be issued to your insurer. Any discrepancies on the bill should be settled between your contractor and the insurance adjuster handling the claim, without the involvement of the insured.
How long will it take for the property to become dry?
Generally speaking, the dry down process should last 3-4 full days for most residential flood losses. Unless there are abnormal or extenuating circumstances, you should be wary of unethical practices if your contractor is trying to justify longer than the 3-4 day time period for dry down. In most water mitigation bills, the drying equipment (air movers, de-humidifiers) are the main driver in the overall cost, so this is the area that dishonest contractors will try to inflate.
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